Frequently Asked Questions
Everything you need to know about shopping with Dutch.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-5 business days for domestic orders and 7-14 days for international shipping.
How do I initiate a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. You can start the process through our online Return Portal.
Where can I find your size guide?
Each product page features a detailed 'Size & Fit' guide. Since our collections range from slim-fit to oversized silhouettes, we recommend checking the specific measurements provided for each garment.
What payment methods do you accept?
Dutch accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we strictly partner with factories that ensure fair labor practices.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.